Fluid. Sculptural. Unapologetically sleek. The Serpente Necklace wraps around your neckline with a liquid-like movement, capturing the essence of modern luxury. Made from 316L stainless steel and finished in rich 18k PVD gold, this herringbone chain lies flat with a mirror-like sheen that radiates quiet confidence.

Styling Tip:
Wear Serpente solo for a refined, effortless look or layer it with fine chains for a chic, contemporary edge.

At Satakchi, we strive to ensure you love every purchase. However, if something isn’t right, you can request a return or exchange under the following terms:

Return & Exchange Window
Returns and exchanges are accepted within 7 days from the date of delivery.
In case you receive an incorrect item or an item with a manufacturing defect, you must notify us within 24 hours of delivery.

Reverse Shipment Fee
A non-refundable fee of up to ₹100 per item may be deducted as part of our Fair Usage Policy.
In case of incorrect or defective products, Satakchi will cover the reverse shipping cost.

Return Pickup Attempts
Return pickups will be scheduled within 24–48 hours of your request.
A maximum of three pickup attempts will be made. If unsuccessful, you may need to self-ship the product.
Reverse pickup service is subject to availability in your location.

Refund Process
For Prepaid Orders
Refunds are credited to your original payment method within 24–48 hours of receiving the returned product at our warehouse.

For COD Orders
Refunds are credited to your original payment method within 24–48 hours of receiving the returned product at our warehouse.

Depending on your bank/payment provider, the amount may take 7–10 business days to reflect in your account.

Important Notes
Reward points, store credits, and shipping charges (if any) are non-refundable.
Refunds are processed only after the returned item passes quality checks at our warehouse.

Return Conditions
Products must be unused, unworn, and in original packaging with all tags intact.
If returning your entire order, any complimentary/free items received must also be returned.
An unboxing video (from sealed package to full unbox) is mandatory to claim missing, damaged, or incorrect products.
Products found used, tampered, or not matching the original order will not be eligible for refund/exchange.

Self-Shipping for Returns
If reverse pickup is unavailable in your area, please contact our customer care team via WhatsApp.
Our team will provide step-by-step guidance on how to safely self-ship your product.

Need Help?
For any assistance, you can reach us through Instagram or WhatsApp — our support team is always happy to help.

📞 Customer Support Number: ‪+91-9326134447‬
📧 Email: care@satakchi.com